Privacy statement

your information is kept safe

privacy statement

This is the privacy statement of Topsitters B.V. Tureluur 1, 1191 VG in Ouderkerk aan de Amstel, with Chamber of Commerce number: 71332812. Hereafter Topsitters.

For our contact details we would like to refer to the title: “How to reach us” in this privacy statement. With this document we inform you about the use of your personal data by Topsitters, hereinafter referred to as “data”.

The GDPR obliges us to be transparent about the personal data that our organisation processes. Topsitters is an online platform that focuses on mediation between Sitters and Users.

When offering these services, data is processed. The processing of this data is usually (technically) necessary to enable our services.

This privacy statement explains how Topsitters handles the data it keeps. In addition, you can read which data we process, why and what rights you have. We have taken measures for carefully handling your data.

 

How the personal data is used

In the first place, Topsitters processes your personal data for the provision of services. We request, name details about the family members, email address, telephone number, bank account number, year of birth of the child(ren), presence of pets and further details
in case these may affect babysitting activities.

 

  • Name details of the family members: for matching between a babysitter and user.
  • Email address: for communication within our web application, in connection with the
    briefing and other matters between babysitter and user.
  • Telephone number: in connection with child safety we consider communication
    important and telephone is the quickest means.
  • Bank account details: for payment of the Membership, payment to the sitter and
    verification of personal data of both the sitter and the user, these data are stored within a
    secure environment by Acapture BV.
  • Year of birth of child(ren): valuable information for the sitter (preparation/briefing).
  • Presence of pets: valuable information for the sitter (possible allergy, fear or otherwise).

In addition to this information, the Sitters may ask other questions via the web application’s communication portal or later by telephone or in person. They ask these questions for health and safety reasons, to offer a high standard of the session and to perform sitting session to everyone’s satisfaction. Think of dietary requirements, bed times, routines, wishes, etc.

There is a possibility to share more information via the family profile where you can introduce your family to the Sitter. This makes placing a booking with the Sitter(s) more personal. Its use is optional and permission to use it must be given explicitly by the user. Neither the Sitters nor Topsitters may use this for social media or other purposes without permission.

If you do not provide us with the required basic information in the registration form, first name, surname, address, telephone number, email address, bank account number, we unfortunately cannot approve a Membership and no use can be made of the services of Topsitters.

 

With which parties the personal data will be shared

For the provision of financial services and payment transactions, Topsitters makes use of third party called Acapture BV. Insofar this party has access to your data when carrying out these services. Topsitters has taken contractual and organizational measures to ensure that your data is only processed for the above (out) payment purposes.

In some situations, Topsitters may be obliged to hand over your data to the authorities, for example in the context of a criminal investigation. Topsitters is also obliged to include your telephone number when calling the emergency number 112. We will keep personal data for a maximum of 2 years. Unless a payment has been made. Then we are obliged to keep specific financial (payment) details stated on the invoice for the tax authorities.

If a data leak should occur, we will immediately report it to the Personal Data Authority and take measures to prevent the leak.
We have concluded a management contract with our developers of the web application, which also includes the security measures. They are capable of solving any issues that may arise.

Your rights

Based on European privacy legislation, you have various rights that you can exercise with regard to your data. This section describes your rights. If you wish to exercise one or more of these rights, please contact us. You can do this by sending a letter to our address
or by sending an e-mail.

In order to process your request, Topsitters needs at least the following information from you:

  • your full name;
  • your address;
  • a copy of a valid proof of identity (make sure you provide the copy with a
    watermark and cover the citizen service number).

In some cases, it may be necessary to receive additional information from you in order to safeguard your rights.

Access to your data

You have the right to know which of your data will be processed by Topsitters. You can send us a request for reviewing. This can be done by letter, e-mail, SMS/app or prior notice by telephone. Our contact details can be found at the bottom of this page.

Correction of your data

If the information Topsitters keep, is not correct, you can have the inaccurate information corrected. Please don’t hesitate to contact us. We expect you to indicate in an e-mail, app/sms or letter which data is incorrect and how this data should be corrected. Then we adapt this.

Objection and removal of your data

In certain cases, you may ask us to stop processing your data and to delete it. Such a request is possible, for example, if you no longer would like to use our services or if you have serious objections to the processing of your data. If you have serious objections to the processing of your data, we expect you to state your objections in your request.

Restricting processing

If you wish to correct your data or have it removed, you can – during the time your request is being processed by us – have the processing temporarily stopped. Despite a possible restriction, we may continue to store your data. When it becomes clear that your request is justified, we will execute your request. If Topsitters is of the opinion that your request is unfounded, the processing of your data will be resumed.

Filing a complaint with the supervisory authority

Not satisfied with the way Topsitters guarantees your privacy? Please contact us so that we can find a solution together. In addition, you can submit a complaint to the supervisory authority, the Personal Data Authority.

Cookies

Topsitters uses cookies and various other secure techniques on the web application via toolset. https://toolset.com/
We would like to safeguard your privacy and optimise user-friendliness. We do this by using cookies, among other things.

A cookie is a simple and small file that your computer or mobile device stores when you visit our web application. The information stored therein as described in the privacy statement can be returned to our server the next time you visit our website. Cookies do not contain personal information, but an ID code that has no meaning outside our web application.

We use Google Analytics and we have concluded a processing agreement with Google for the use of these services. https://marketingplatform.google.com/about/analytics/. By using cookies, you don’t have to share the same information every time you visit the
site because it is remembered. The same applies to receiving information. We can also measure how our web application is used and where we can improve it. We can recognize which device you use when visiting our web application.

We distinguish between functional and analytical cookies. The purpose of the functional cookies is to ensure that our web application continues to function properly. Think of the request to save your data so that you do not have to enter it over and over again if you want to log in. And the browser settings are stored so that you can view our web application optimally. These functional cookies also enable us to quickly recognise and
respond to potential problems on the website and/or abuse.

Analytical cookies collect statistics about the use of the web application and data, and we use them to improve the website and Topsitters. Think of examples like, on Friday evenings there are many sitting requests, but on Monday mornings not. We will then make sure that we have enough Topsitters available. We can also see which browser you are using, the resolution of your screen, your device, how long, when and from which page you are visiting our web application. All the information that is valuable to us, so we can make the web application as user-friendly as possible. In this entire process, your IP address is made anonymous.

 

How you can reach us

If you have any questions or would like to make use of your rights, you can contact us in different ways.

Our address is: Tureluur 1, 1191VG, Ouderkerk aan de Amstel
You can reach us by phone at: 06 – 4050 1862

For questions about privacy and data protection, please email us at contact@topsitters.nl also for general questions.

Topsitters can change the content of this privacy statement.

This statement was last updated on 4 December 2018.

 

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